As businesses and social life transition toward virtual work, communicating clearly has become more important than ever. Good communication practices have the potential to boost business productivity. Here are the top three communication trends to look into for the future.
Automated Customer Service
Connecting with customers can be easier than ever with automated responses to basic questions. When employed correctly, chatbots can reduce business costs by 30%, freeing human agents to answer more complex questions and provide a personalized touch when needed. Automation can help you resolve your customers’ inquiries faster, increasing efficiency and letting you focus on delivering exceptional service.
Robust Internal Communications Platform
Scale and security have become core considerations for teams looking for communication solutions. Instead of adjusting to a messaging platform’s whims, companies now have the privilege of demanding customization. Simple communication technologies are less appealing compared to a robust solution that not only lets a team connect while protected by enterprise grade security, but also allows them to integrate other apps or technologies.
Smartphone ownership is growing rapidly. As employees and customers connect with companies across the world, the importance of investing in mobile solutions has become clear. Internal communication applications need to work for both desktop and phone, while customers need to be able to access your business through a phone, whether it’s your content, website or customer service. Mobile messaging can’t just stand alone: it needs to be integrated into your company’s other communication channels. Understanding how to reach your employees and customers, no matter what device they’re on, can boost engagement.
New technology continues to shape the trends in communication, demanding every business owner stay aware of new trends. Staying flexible with your solutions will help your business take the next step toward connecting with customers and employees in a better, more meaningful way.